Q: Are all barbers at Tailor Made employees?
A: Tailor Made operates as a hybrid with both employees and independent barbers. Independent barbers set their own pricing and policies. Check team bios before booking to see who is independent.

Q: Do I need an appointment, or can I just walk in?
A: We prioritize appointments to ensure a personalized experience. Walk-ins are welcome only if availability allows, but appointments always take priority.

Q: What is the cancellation policy?
A: Fargo cancellation times vary by barber (see booking disclaimer). Grand Forks and Mankato require a 24-hour cancellation notice. Missed appointments may be charged in full. Future bookings may require prepayment or a card on file.

Q: What happens if I arrive late?
A: If you arrive more than halfway into your appointment, you’ll need to reschedule. If your barber is more than 15 minutes late, notify staff and you will not be charged for your haircut.

Q: What is the no-call, no-show policy?
A: Missed appointments are charged in full. Future bookings must be prepaid. Rescheduling must be done via email.

Q: What if I’m unhappy with my haircut or service?
A: Contact us within 24 hours. Complimentary adjustments are available with a manager. Refunds are only considered for quality issues and will not be granted after 24 hours or without a chance to correct the issue.

Q: What are the payment policies by location?
A: Fargo accepts cash only in-shop, with card required online. Grand Forks and Mankato are cashless and require a card both online and in-shop. All appointments require prepayment or a card on file.